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isn't much more helpful than the manual. The on-line support for the phone (who really wants online support for a PHONE). Eight office members, each reading the manual thoroughly, cannot figure out the features of this phone. We mostly just poke at it and hope things work out okay.
I wish AT&T would make their own products, using USA workers and greater quality control. I guess the quest for a quality two-line phone with answerer continues.This is truly a disappointment because this phone has some really great features. Then the 1070's headset feature quit working altogether.
I have had bad luck with life expectancy of cordless multi-line phones (and I'm not hard on phones), so when I found this phone and read the reviews, I was enthused. I returned the phone for an exchange, and the exchanged unit had the identical problem. I wanted to like this phone.
Amazon, understandably, would not exchange the phone yet again, saying the problem must be more widespread than initially believed. I fear I'm wishing for bygone days that will not be returning, at least any time soon. I bought this model, and the AT&T 1070, for our home office.
Unfortunately, the speakerphone quit working almost immediately, and the headset feature had a loud hiss.
Not a dealbreaker by any means. Quality is superb, no problem with the speaker phone either.The only annoying thing is the new call light comes on even with phone calls that I answer. Phone worked great right out of the box.Big, easy buttons to hit. The digital answering system is great (no subscription required).
Clearing this red light is a real pain.This is definitely an improvement over my older AT&T telephone. This is a great product with lots of neat features. Actually many more features than I will ever use.The manuals (3 of them) are very detailed in how to configure and use the phone.The features I like and use:Ability to use a headset (Have you ever tried to hold a handset while using your computer).3 lines (phone actually has 4 lines)Built in voice mail digital recorder32 speed dial buttonsConference calling featureConfiguration control to set up features to suit the user.The one thing I do NOT like:Red light comes on with every call received, and stays on even if I answer the phone before the answering machine picks up, and it also stays on after I have listened to a voice mail message.
For a phone system that is so "menu-driven" by that directional navigation and "enter" button arrangement near the LCD screen, it is irritating to have to dig out a reference card to use this ATT 1070 phone to listen to your messages in the mailbox reserved exclusively for your extension but actually recorded and stored on the ATT 1080 voicemail/answering system. For example, when you lift the handset and press the Intercom button, the top half of the screen prompts "Intercom No." while the bottom half of the screen presents you to optionally "Page" a single extension (instead of simply ringing it) or to "Page All" and broadcast your announcement on all the phones in your home or office simultaneously.Another improvement, which is why I suspect these phones aren't backwards compatible with earlier AT&T "non-KSU" phones other than the 1000-series: the Intercom audio is digital, crystal clear. I tried everything in my "toolkit" of test equipment, but it seems these phones just don't recognize (or don't care) when a caller that you've placed on-hold chooses to hang up before you return to the call. All related feature options appear on the blue backlit LCD screen when you are in a particular mode that offers more options.
With two phones side-by-side, you can detect a slight millisecond or so delay as an Intercom page is encoded on your phone to be then decoded on the destination phone. Each phone allows you to control the ringing tone, volume, and delay ringing options for each line individually. Believe it or not, that level of control of line ringing assignments are usually reserved for KSU systems only. Intercom calling worked flawlessly. The good: The four-way directional button and center "Enter" button become your primary tool to quickly and easily select features without the need to remember codes or special key sequences. In fact, all too often, these "non-KSU" phones will have buttons with two or more functions -- not this new AT&T series. The sound quality is truly impressive and worthwhile. But even that phone leaves the caller with dead air if they are put on hold or transferred by a human instead).One big disappointment was with regards to the system recognizing when a caller on-hold had disconnected.
(However, the ATT 1080 does play a "Please hold" recorded announcement every few seconds when a caller is transferring to an extension by way of the built-in auto attendent included on that ATT 1080 phone. It just seems to me this could have been better thought out.My guess is that AT&T would probably "recommend" that you purchase an ATT 1080 phone for every person who needs a voicemail/answering system, instead of using one ATT 1080 to serve voicemail for multiple ATT 1070 phone users as their advertising suggests.Conclusion: Overall, this is a great telephone. All-Page was loud and very practical for a busy home with office, or larger retail store. By keeping one function per button, and also utilizing the navigation menu-driven options through the phone's display, anyone can easily figure out how to do anything on these phones without ever needing to read any of the documentation.The speakerphone sounds nice, although the volume of the speaker could've been louder (in my opinion). If you are currently experiencing any issues with your Intercom on older non-KSU phones, you might want to give a pair of these a test run.The bad: If you transfer a call from one phone to the next, the caller hears nothing. All features worked beautifully, each button pressed produced the expected result -- press the Transfer button while on a call, the LCD prompts "Transfer line to.".
The buttons on the phone are self-explanatory and only serve the one function for which they are labeled. The system will continue to keep that line blinking on-hold until you retrieve it -- often to the frustration of loud dialtone in your ear.The ugly: When integrated with an ATT 1080 with the "SYS EXT" voice messaging feature enabled, trying to figure out how to listen to your messages on any phone except the ATT 1080 is a huge headache. If they had offered an option to play a soft double-beep tone to the caller every couple of seconds, that would have been a worthwhile improvement over dead-air. No longer will your Intercom calls be subjected to interference from a nearby radio station transmitter or other nuisance. No music-on-hold, no tones -- nothing but silence.
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